How will I know when my charter bus has arrived and who my driver will be?
Your uniformed driver will introduce themselves upon arrival to the location, which will make it easier for you. We want to make our guests feel comfortable and welcome once they enter the charter bus.
How far in advance should we schedule our group’s transportation needs?
The sooner, the better. For some parts of the year it is best to schedule 6 months to a year in advance, such as for late spring/early summer, mid-summer, and fall. These are popular wedding and tourist times, so we tend to book-up fast. No matter what time of year you are planning your trip, it is best to at least get a quote as soon as you have an idea of what sort of trip you want to do and when it will be. At the time of your quote we can give you a better idea of how soon you should plan on booking your transportation to help ensure availability. Quotes are valid for 30 days.
Will I be billed for waiting?
It is our policy that customers will receive free waiting time for such services as airport shuttle services. A waiting time begins when an airplane arrives at the airport. We offer 30 minutes free for domestic flights and 45 minutes free for international flights.
Do you travel into Canada?
Yes, we will and have traveled into Canada. Please make sure everyone in your group has an up-to-date passport before departing on a trip you have planned for Canada.
Are there any limits on the amount of time your vehicles and drivers can travel before requiring a rest or break?
We have requirements as enforced by the United States Department of Transportation and the Federal Motor Carrier Safety Administration that we strictly follow for our drivers and vehicles.
What forms of payment do you accept?
Cash, checks, and all major credit cards.
What if I have to change the itinerary prior to my trip or cancel the trip altogether?
Please call us as soon as you have any changes to your itinerary or need to cancel you trip. Itinerary changes are subject to changing the cost of your charter. Cancellations may be subject to cancellation fees, loss of deposit, or loss of entire charter cost depending on how far in advance the charter is cancelled.
Can we bring food, beverages, or a cooler on the bus?
Food and drinks are permitted in our vehicles, but we do ask that you take care of any trash in the trash receptacles on the bus. Do not put trash into the toilet on the bus! Coolers are permitted also, but they must be small enough to fit under the seats or in the overhead storage compartment. They must not block the isle and we ask that you do not put them on the seats as they damage they upholstery. Large coolers must be stored in the luggage compartment of the bus.
Do your motorcoaches have heat and air conditioning?
Yes, all of our motorcoaches and activity buses are fully climate controlled.
Am I under any obligation if I submit a request for a quote?
You are under no obligations if you request a charter quote. This is merely a quote to let you know the estimated cost of your potential trip.
Does a quote hold a vehicle for me?
Requesting and obtaining a quote does not hold a vehicle for you. We will check availability when you request the quote to let you know if we have the availability at that time, but the quote does not guarantee availability.
Are alcoholic beverages permitted on the buses?
Alcoholic beverages are permitted on our motorcoaches, mini-coaches, and limo coach but it is up to the discretion of the driver. The driver can and will check IDs if he/she feels it necessary. Alcohol is prohibited on school buses.